Privacy Policy

This Privacy Policy describes how DIY Services (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our mobility equipment repair services for elderly and handicapped individuals, household appliance repair and maintenance services, and residential and commercial cleaning services (collectively, the “Services”). We are committed to safeguarding your privacy, and this policy outlines our practices in compliance with applicable data protection laws.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

Information We Collect

We may collect the following types of personal information:

A. Information You Provide

  • Contact Information: Your name, email address, phone number, and mailing address.
  • Service Information: Details about the services you request, including any information necessary to provide repair or cleaning services.
  • Payment Information: Payment card details and billing information.
  • Communication Preferences: Your preferences for receiving communications from us.

B. Information We Collect Automatically

  • Usage Data: Information about your interaction with our website and Services, such as the pages you visit and the actions you take.
  • Device Information: Information about your device, including its type, operating system, and unique device identifiers.
  • Location Information: We may collect your device’s approximate location based on your IP address or other methods.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To fulfill and manage the services you request, including scheduling repairs, maintenance, or cleaning services.
  • Communication: To communicate with you regarding your service requests, appointments, updates, and promotions.
  • Payment Processing: To process payments and manage billing.
  • Analytics: To analyze and improve our Services, including the performance of our website and customer satisfaction.
  • Legal Obligations: To comply with legal and regulatory requirements.

Information Sharing

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in delivering our Services, such as payment processors, technicians, or cleaning personnel.
  • Legal Compliance: When required by law or in response to legal requests and law enforcement inquiries.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.
  • Your Consent: With your explicit consent, we may share your information for specific purposes.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
  • Objection: You can object to the processing of your data for certain purposes.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used format.

Contact Us

If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us:

By email address: info@diyservices.ca
By visiting this page on our website: https://diyservices.ca

Updates to Privacy Policy

We may revise this Privacy Policy from time to time to align with alterations in our procedures or legal obligations. The updated policy will be made available on our website, and we urge you to periodically review it.

Thank you for choosing DIY Services. We value your trust and are committed to protecting your privacy.